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How hi88 Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page covers what we collect when you register or transact via JazzCash, Easypaisa, or Raast, how long we keep it, and what you can ask us to do with it.

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What We Collect and Why

hi88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information you submit — name, contact details, and the payment identifiers linked to your JazzCash, Easypaisa, or Raast wallet. Transaction records are retained to process withdrawals and verify account activity. We do not store your full wallet PIN

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or bank credentials; those stay with your payment provider. Device and session data — browser type, IP address, and login timestamps — are logged to protect your account from unauthorised access. We may share data with payment processors and identity verification partners strictly as needed to
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complete a transaction or comply with a legal obligation. We do not sell your data to advertisers. Availability of our services depends on local law and eligible regions, and our data practices align with the jurisdiction from which you access the platform. If local regulations require
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additional consent steps, we will present those at the relevant point in your account journey.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Any question about your personal data — what we hold, how to update it, or how to request deletion — can be directed to our support team. We aim to respond to data-related requests within a reasonable timeframe. Pakistan support is available through the channels below.

Live Chat Access live chat through your account dashboard. Our support team handles data requests, account queries, and wallet verification questions directly in the chat window.

Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate your record and respond accurately.

Account Settings Some data — like your contact number or linked wallet — can be updated directly inside your account settings without contacting support at all.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We take a layered approach to keeping your information safe. SSL encryption covers every connection between your device and our servers. Account sessions are protected by OTP verification tied to your registered mobile number, so a login attempt from an unfamiliar device triggers a confirmation step before access is granted. Cookies on our platform serve session management and basic analytics — they do not track your activity across other websites. You can manage cookie preferences from your browser settings. We retain your account data for as long as your account is active and for the period required by applicable law after closure.

SSL Encryption

Every connection between your device and our platform runs over SSL. Your account details and payment references are never transmitted in plain text, keeping your session private end to end.

OTP Account Access

Log in from a new device and we send a one-time code to your registered number. That step keeps your account closed to anyone who does not have physical access to your phone.

Cookie Control

Our cookies handle session state and basic platform analytics. They do not follow you to other sites. Adjust or clear them through your browser settings at any time without affecting your account data.

Data Retention Policy

We keep your records while your account is open and for the legally required period after you close it. After that window, personal data is deleted or anonymised in line with applicable law.

Common Questions About Your Privacy on hi88

If your question is not covered below, our support team handles data requests through live chat and email during Pakistan support hours.

We collect your name, contact details, and the payment references you provide — such as your JazzCash or Easypaisa account number. We do not store your wallet PIN or full bank credentials.

Yes. Submit a data access request through live chat or email support with your registered account details. We will confirm what information we hold and send it to you within a reasonable timeframe.

Contact support via live chat or email and request account closure along with data deletion. We will process it in line with our retention obligations and let you know once it is done.

Only where necessary — payment processors to complete JazzCash, Easypaisa, or Raast transactions, and identity verification partners where required. We do not sell personal data to advertisers or marketing platforms.

We retain your data for the period required by applicable law after account closure. Once that window passes, personal data is deleted or anonymised. The exact period depends on local legal requirements.

You can contact our support team to raise a concern or correction request. Where local law grants you rights to object or restrict processing, we will honour those on request through the same channels.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoJazzCash Balance Add InfoTerms & Conditions

How hi88 Handles Your Personal Information

How to Contact Us About Your Data

Data Handling, Cookies and Account Security

SSL Encryption

OTP Account Access

Cookie Control

Data Retention Policy

Common Questions About Your Privacy on hi88

01 What personal information does hi88 collect when I register?

02 Can I request a copy of the data hi88 holds about me?

03 How do I ask hi88 to delete my account data?

04 Does hi88 share my data with third parties?

05 How long does hi88 keep my account information after I close my account?

06 What are my rights if I think my data has been handled incorrectly?

Privacy Policy

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