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What You Need to Know Before You Start

Our terms set out exactly how your account works, what rights you hold, and how we handle your data — covering everything from how JazzCash and Easypaisa transactions are recorded to how disputes are raised.

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hi88 What You Need to Know Before You Start
DATA & SECURITY

How We Protect Your Account and Data

Your account data and transaction records are held under access controls that limit who inside the platform can view them. We use SSL encryption on all data in transit, covering login sessions, deposit flows via JazzCash and Easypaisa, and withdrawal confirmations through Raast. Cookies on the site are used for session management and account security — you can review cookie settings in your browser, though disabling them may affect how the account dashboard loads. Data retention follows the period set out in our full policy; after that window closes, records are removed from active systems.

SSL Encryption

All data moving between your device and hi88 — including JazzCash and Raast transaction flows — travels over an encrypted connection. Your login credentials are never sent in plain text.

Access Controls

Internal access to your account data is restricted by role. Only authorised staff handling your specific query can view the relevant transaction or identity record.

Cookie Policy

We use session cookies to keep you logged in and security cookies to detect unusual access. No third-party advertising cookies are placed without your awareness.

Data Requests

You can request a copy of the data we hold on your account at any time. Submit the request via email support with your account reference; we will respond within the window stated in our policy.

CONTACT POLICY

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a complaint about how a transaction was handled, our support team is the right first stop. You can reach us through live chat inside the account dashboard, by email for formal written requests, or through the in-app help panel on mobile. For account-specific policy queries — such as why a JazzCash deposit was flagged or how a Raast withdrawal was verified — include your account reference number so we can pull the correct record.

Live Chat Available inside your account dashboard. Use this for quick clarifications on terms, transaction status, or account verification steps requiring an immediate response.
Email Support Send formal data requests, written complaints, or policy queries by email. Include your account reference and the specific policy section you are asking about.
In-App Help Panel Access the help panel from the mobile menu to raise account issues, flag a disputed JazzCash or Easypaisa transaction, or request a policy document.

Common Questions About Our Terms and Policies

These are the questions we hear most often when it comes to account terms, data rights, and how our policies apply to everyday account activity including deposits and withdrawals.

Access to hi88 depends on local law and is available only where permitted in your region. We recommend checking whether online betting is allowed under the law that applies to you before opening an account.

Retention periods are set out in our full data policy. After that window closes, active records are removed. You can request your data at any point while your account is open.

Yes. Email our support team with your account reference and a clear data request. We will confirm receipt and respond within the timeframe stated in our data policy.

Transaction logs are retained for the period required by our policy even after account closure. They are not deleted immediately, but access is restricted to authorised compliance staff only.

Start with live chat for quick issues. For formal complaints — such as a disputed Raast withdrawal or an account suspension — submit in writing by email with your account reference and the relevant transaction ID.

Yes. Any material change to our terms is communicated to your registered contact before it takes effect. Continuing to use your account after that notice confirms acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.